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Refund & Returns Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase, your order email will suffice. 

There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use
  • Products that have been opened or have a broken seal.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at gemma@wellbeinggem.ie.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gemma@wellbeinggem.ie and we will confirm the postal address. Please note any postage or shipping fees are covered by the customer.

Shipping returns

To return your product, please email us first to receive the correct postal address. 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at gemma@wellbeinggem.ie for questions related to refunds and returns.

Contact Gemma

Ready To Start Your
Wellness Journey?

Nutritional Therapy is a science-based discipline that seeks the root cause rather than merely addressing symptoms. Recognizing our biochemical individuality, it focuses on restoring natural balance using tailored dietary plans, supplements, and personalised lifestyle strategies.

Wellbeing Gem assists with a broad range of health concerns such as digestive issues, hormonal imbalances, weight management, stress management, fatigue, and various other health challenges.

The initial consultation typically lasts 1 ½ hours, encompassing a comprehensive health assessment and tailored recommendations. Follow-up appointments, approximately 45 minutes each, depend on individual cases and may include further testing or adjustments to your protocol.

Yes, Wellbeing Gem offers a variety of functional tests including assessments for deficiencies, adrenal stress, thyroid, homocysteine levels, food sensitivities, genetic testing, and more, as needed.

Yes, consultations are offered remotely via online platforms Skype or Zoom to accommodate clients nationwide or internationally.

To book an appointment or inquire further, please fill out the contact form or reach out directly via email.

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