Privacy Policy – WellbeingGem.ie
Your privacy is very important to us. We strive to offer our visitors the many advantages of internet technology and to provide an interactive and personalised experience.
This Privacy Policy is created to demonstrate our firm commitment to privacy and security. We collect information in different ways from visitors who access the various parts of our services and the network of websites accessible through our service. We use this information primarily to provide a customised experience as you use our services.
Like most websites, we also collect information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognise you and hold information from your visit. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies.
When Do We Collect Information?
We collect information from you when you subscribe to a newsletter, fill out a form, or enter information on our site.
In our clinic, we capture most of the personal information relating to date of birth, height, weight, specific measurements, blood pressure, and medical history at your initial assessment for the purposes of monitoring your progress through your wellness programme.
When ordering or registering on our site, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When you enrol in any of our courses, we collect personal information you give us such as your name, address, email address, and in some cases, your date of birth. We do not hold credit card or bank account details.
When you browse our website, we also automatically receive your computer’s Internet Protocol (IP) address which may help us learn about your browser and operating system. Aggregated Information (which does not personally identify you) may be used to enhance our site and services – for example, identifying which pages are most visited or features most useful.
When you give us details over the phone or subscribe to any of our mailing lists, and with your permission, we may send you emails with information about health and wellness, along with news and updates from Wellbeing Gem.
How We Use Your Personal Data
We act as a data controller for the use of your personal data to provide direct healthcare. We also act as a controller and processor for data we receive from third parties such as testing companies and other healthcare providers. In the case of credit card or online payments, we act as both data controller and processor.
We undertake to protect your personal data, including any health and contact details, in accordance with our duty of professional confidence and the General Data Protection Regulation (GDPR). We also take reasonable security measures to protect your data.
We may use your personal data where there is a public interest—such as safeguarding an individual or preventing a serious crime—or where required by law (e.g. a court order). We may use your data for marketing (e.g. newsletters) but only with your express consent.
Consent
When you provide us with personal information to complete a course enrolment, we imply that you consent to our collecting and using it for that specific purpose only.
If we request your personal information for any secondary reason (like marketing), we will ask you directly for your consent or provide you with an opportunity to decline. If you complete our inquiry forms and agree to receive information, your details may be added to our database for future newsletters or updates.
How to Withdraw Consent
If you change your mind after giving consent, you may withdraw it at any time. Every marketing email we send includes an “Unsubscribe” link. Alternatively, you can email us at gemma@wellbeinggem.ie.
Do We Share Your Information?
We treat your personal information as confidential and only share it with third parties under the following conditions:
Contractors or advisors providing services on our behalf, under strict confidentiality agreements.
Any party to whom we may transfer rights or obligations under an agreement with you.
Legal or crime prevention agencies or to comply with regulatory requests where we are required by law.
Supplement companies and biochemical testing providers as part of your direct healthcare—without sharing sensitive information.
With your explicit consent, your GP or other healthcare providers.
In emergencies or situations involving vital interests (e.g., risk of serious harm or safeguarding concerns), we may pass on your information to appropriate authorities.
Our professional body, NTOI, in the event of a formal complaint.
In anonymised form, your case history may be shared for professional development purposes (e.g., clinical supervision, professional journals, conferences) with your explicit consent.
Third Party Services
Third-party service providers we use will only collect and use your information as necessary to perform services for us.
However, payment processors and similar services have their own privacy policies. We recommend reviewing their policies to understand how your data may be handled.
Be aware that some providers may operate in jurisdictions different from yours or ours. By proceeding with a transaction involving such a provider, your data may become subject to that jurisdiction’s laws.
We do not sell or pass on your data to anyone else without a legal reason.
Links
Our website may contain links to other websites. Once you click away, we are no longer responsible for the privacy practices of other sites. Please review their privacy policies before proceeding.
Security
We take your data security seriously. We follow industry best practices and take all reasonable steps to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
Age of Consent
WellbeingGem.ie is not intended for users under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are under this age, please do not send us any personal data.
Changes to this Privacy Policy
We reserve the right to update or amend this privacy policy at any time. Changes will take immediate effect upon being posted to our website. Where material changes are made, we will notify users on the site.
Questions and Contact Information
To access, correct, amend or delete any personal information we hold about you—or to ask a question—please contact us:
Email: gemma@wellbeinggem.ie